The remainder of this policy describes our information handling practices in detail.
In order to make a reservation at The Gonville Hotel, you may be required to answer certain questions and provide certain personal information about yourself. In addition, such personal information may be disclosed to us during or as a consequence of our providing services to you. The Data Protection Act 1998 sets out your rights as a consumer in respect of information held about you by businesses.
These terms and conditions are provided to set out clearly the relationship between us by making a reservation at The Gonville Head Hotel and/or using this website you consent to these terms and conditions. However, this shall not affect your rights in relation to your personal data which are explained below
1.1 Your information will be held by The Gonville Head Hotel Limited (Company Number 00737793) (Gonville Hotels Ltd). The Gonville Hotel has its registered office at Gonville Place, Cambridge, CB1 1LY. The Gonville Hotel is called the “Data Controller” because it has control over, and responsibility for, your personal information.
1.2 The Gonville Hotel is the owner of the web site at “gonvillehotel.co.uk” (“The Gonville Hotel Website”).
1.3 If the business of The Gonville Hotel is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
2.1 The information about you which we will hold may include:
2.1.1 Personal details such as name, address, age, telephone number, and e-mail address;
2.1.2 Information about the transactions you undertake including credit card or other payment details.
2.1.3 General descriptions and details about your interests.
3.1 We may receive information about you directly from you when you submit information to us through The Gonville Hotel Website, make a reservation, and during your stay at The Gonville Hotel.
3.2 Additional information is collected automatically about your visit to The Gonville Hotel Website (see “Cookies” below).
4.1 We may use your information for a number of purposes which are outlined below:
4.1.1 The provision of our services to you:
220.127.116.11 To administer and maintain our records;
18.104.22.168 To ensure that the service we offer you continues to be the most appropriate service for your needs;
22.214.171.124 To respond to any query that you may raise with us; and
126.96.36.199 To update our systems to provide an enhanced service to you.
4.1.2 Marketing, selling, and trading in personal information purposes:
188.8.131.52 Your personal data may be used to keep you informed about other products and services offered by The Gonville Hotel. If you would rather not receive this information, please send a blank email to Office@gonvillehotel.co.uk with the subject line “no marketing” or write to the data controller at the address below.
184.108.40.206 Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection.
4.1.3 Other purposes:
220.127.116.11 Your information may be used by The Gonville Hotel for the purpose of research and statistical analysis;
18.104.22.168 The Gonville Hotel may use information about your registration for our internal customer service monitoring.
4.1.4 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, subject to clause 8.1.4, be unlimited.
6.1 In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals.
6.2 If any of the information that you have provided to The Gonville Hotel changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to Sales@gonvillehotel.co.uk or writing to us at the address below.
7.1 We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.
7.2 We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
8.1 You have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights are set out below:
8.1.1 You are entitled to have access to your personal data. You may request by writing to The Gonville Hotel (at the address given in Clause 10 below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.
8.1.2 You are entitled, by writing to The Gonville Hotel, to require that The Gonville Hotel not commence using the information and request that The Gonville Hotel stop using information about you for the purpose of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material;
8.1.3 You are entitled, by writing to The Gonville Hotel, to require us to ensure that no decision taken by or on behalf of The Gonville Hotel and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and
8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
The Data Protection Officer
The Gonville Hotel
Hotel Reception: 01223 36 66 11
Spa Reception: 01223 22 11 17
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We will always treat your information with respect and will never sell on your data or send marketing messages on behalf of any other business.