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Restaurant Booking Policy

Updated 12th January 2023

We require a 50% deposit to confirm Afternoon Tea reservations and card details to secure all other bookings. No payment is taken unless it is for an afternoon tea reservation when booking. For fine dining reservations of 1-6 guests, you will be charged £10 per person ONLY if you do not attend the booking or cancel less than 24 hours prior to your reservation.

For fine dining groups of 6 guests or more, you will be charged £10 per person ONLY for no shows and cancellation less than 48 hours prior to your booking.

For lunch and casual dining reservations you will be charged £10 per person ONLY if you cancel less than 24 hours before your reservation or no show.

Please note, that tables can be reserved up until 1 hour prior to the start of service. Walk-ins are always welcome however we recommend placing a booking ahead of time to avoid disappointment as reservations will always be prioritised.

Online bookings can be made for groups of up to 8 people. For parties larger than 8 guests, please call us on 01223 366611 or email restaurant@gonvillehotel.co.uk.

Please ensure that you arrive on time for your reservation. Please advise us if you are running later than 15 minutes as your table will be released if we have not been contacted.

If you wish to cancel or amend your reservation you can do that via the links in your confirmation email, by emailing us at restaurant@gonvillehotel.co.uk or by calling us on 01223 366611.

We require a 50% deposit, £16 per person, to confirm Afternoon Tea reservations. You will lose the deposit paid if you do not attend the booking or cancel less than 24 hours prior to your reservation.

Please let us know if you are planning to bring your dog with you as not all our tables are dog-friendly.

Please make sure your contact number and email are up to date. You will receive a confirmation email immediately after making a booking. If you haven’t received your confirmation (we advise you to check your spam/junk folder) or any details are incorrect, please get in touch with us by emailing restaurant@gonvillehotel.co.uk or by calling us on 01223 366611.

Additional notes:

A discretionary service charge of 10% will automatically be added to your bill. Most of our produce is locally sourced. Please advise us of any specific dietary requirements, food intolerances or allergies ahead of placing your order.

Due to limited availability, we cannot guarantee a table in the bar prior to your booking.

All guests should adhere to government guidelines on dining with other households and respect social distancing.

COVID 19:
We are taking precautionary measures in addition to procedures that already are in place.

By making a reservation you agree with our terms & conditions.